Start with the key you actually use
Say whether you have a working original, a worn copy or no key at all, and how many copies you need. If a key already sticks, mention that before arranging duplication: another copy may not resolve the underlying problem. Keep key numbers and detailed photographs private until you have agreed how any necessary information should be supplied.
Restricted keys follow their own ordering rules
We establish the key profile and the appropriate ordering route before arranging a restricted copy. Depending on the system, you may need a registration card, a named account holder or permission from a building manager. Some profiles are supplied only through a designated source. Identifying these requirements first helps avoid a visit without the paperwork or authority needed.
Confirm the practical details first
Ask about the number of copies, the total cost, any ordering delay and where the work or handover will take place. Do not assume a walk-in counter is available at the published address. Once you have a new key, check that it operates the intended lock smoothly while you still have another way to access the property.
Before you call
Can I come straight to the St James's Street address?
Please call before travelling so we can agree the arrangements for your key. Some profiles need ordering rather than cutting during a visit, so do not assume a walk-in service is available.
What if I have lost the registration card?
Contact the system owner or manufacturer about its replacement or authorisation process. Requirements differ, so check the exact profile before arranging cutting. Avelios cannot promise to bypass a restricted system's controls.
Can you copy the key to a communal entrance?
First check with the building manager or system owner. Shared entrances may use controlled profiles and an approved ordering route. Confirm your authority and the key type before requesting a copy.