A few details make the first call easier
Give your full postcode and say which door is stopping you getting home: the building entrance, your flat door or both. Mention a key left inside, a broken key or a lock that turns without opening. You do not need to dismantle anything. If there is immediate danger, contact the emergency services first and move somewhere safe.
Entry and replacement are different decisions
We assess the lock, its condition and how the door was secured before deciding how to approach entry. A closed door does not automatically need a new lock. We explain the proposed work and whether replacement parts may be needed, so you can make an informed decision. The method and likely effect on the fitting depend on the assessment.
Agree access and costs before attendance
On the call, we discuss your address, authority to enter and the likely work. Tell us if your identification is indoors. Before confirming attendance, clarify the arrival estimate and what the quoted amount covers, including labour, parts and any applicable charges or VAT. If inspection changes the proposed work, the scope and price need agreeing before it proceeds.
Before you call
Can I call early in the morning or in the evening?
Published hours are 05:00-23:00 every day. Call to check current availability and an arrival estimate for your address. Opening hours do not mean a locksmith is immediately available.
My key is inside the lock. Does that mean it must be drilled?
Not necessarily. The cylinder design, door and locking position all matter. Mention the key's position when calling and ask the locksmith to explain the proposed method and any replacement costs before work begins.
What if my identification is inside the flat?
Say so when you call. Ask which alternative checks can establish your authority to enter. A tenancy contact or property manager may help, but do not assume any single document or explanation will be sufficient.