People and evidence come first
If someone may still be inside or anyone is in immediate danger, contact the emergency services before arranging repairs. Follow police advice about preserving evidence. When safe, photograph the damage before it is changed and explain any restrictions to the person carrying out the work. Do not handle broken glass or unstable door sections to prepare for a visit.
Describe the opening that needs securing
We assess the affected opening, not just the broken lock. Describe damage to the door edge, frame or glazing as well as the locking hardware. A replacement lock needs a sound fitting around it. We discuss whether temporary boarding or repair is appropriate, how authorised access will work and which permanent repairs may need arranging separately.
Separate immediate work from the follow-up
We separate the immediate securing work from any later replacement so the next steps are clear. Mention missing keys as well as visible damage when discussing the job. If you intend to make an insurance claim, check the insurer's reporting requirements and confirm what itemised documentation you need. Insurer approval and reimbursement remain matters for your policy provider.
Before you call
Should I wait for the police before repairing the door?
Tell the police that the property needs securing and follow their instructions about the scene. Explain those instructions when booking. Do not put yourself at risk to preserve evidence or inspect damage.
Is boarding a permanent replacement for a damaged door?
Boarding is a temporary measure. Ask what it will protect, how authorised access will work and what permanent door, frame or glazing work remains. Any further work needs its own confirmed scope.
Can a lock change solve damage around the strike plate?
Not on its own if the surrounding material can no longer support the fitting. Describe the frame damage as well as the lock. Assessment is needed before deciding how the opening can be secured.